This Shipping Policy explains how ARUN MOHAN INDIA FOODS AGRO PRIVATE LIMITED handles the processing, dispatch and delivery of orders placed through our website or through approved sales channels.
Order Processing
Orders are reviewed after confirmation of payment and required order details. Standard orders are generally processed within 1-3 business days, subject to product availability, order quantity, packaging requirements and verification of shipping information. Orders involving bulk quantities, customized packaging or export requirements may require additional processing time. If there is an expected delay, our team may contact the customer using the details provided with the order.
Shipping and Delivery
Domestic shipments are dispatched through suitable courier, logistics or transport partners depending on the destination, package size and order type. Delivery timelines may typically range from 3-7 business days after dispatch for standard domestic orders, although remote locations, peak periods, weather conditions, public holidays, transport disruptions or courier delays may extend the delivery period.
For bulk, institutional or export orders, delivery schedules are agreed separately based on destination, quantity, documentation, shipping method, customs requirements and commercial terms. International deliveries may be subject to customs clearance, duties, taxes, import restrictions and other charges imposed by the destination country. Unless specifically agreed in writing, such destination-side charges are the responsibility of the customer/importer.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including PIN/ZIP code, contact number and any relevant landmark. We are not responsible for delays caused by incorrect, incomplete or inaccessible delivery information. If an order is returned because of an incorrect address, repeated delivery failure or refusal to accept the shipment, additional shipping or re-dispatch charges may apply.
Order Tracking
Where tracking is available, shipment tracking details may be shared with the customer after dispatch. Customers should use the tracking information to monitor the shipment and remain available for delivery.
Damaged or Missing Shipments
If a package arrives visibly damaged, customers should photograph the outer package and product condition before opening or immediately after opening and contact support@arunmohanagrofoods.com. If an item is missing, damaged or appears to be the wrong product, the customer should report the issue as soon as possible with the order details and supporting photographs.
Contact
For shipping and delivery assistance, contact support@arunmohanagrofoods.com. For bulk or export shipping enquiries, contact sales@arunmohanagrofoods.com. Office contacts: 8884633849 / 7624916421.
This policy may be updated from time to time to reflect changes in logistics arrangements, product categories, service areas or applicable requirements.